Last Updated: May 20, 2021
PLEASE READ THESE TERMS OF SERVICE CAREFULLY. BY USING THIS WEBSITE, YOU AGREE TO BE BOUND BY THE TERMS OF SERVICE BELOW. THESE TERMS OF SERVICE ARE SUBJECT TO CHANGE AT ANY TIME WITHOUT NOTICE. ANY CHANGES WILL BE FULLY INCORPORATED INTO THE TERMS OF SERVICE POSTED TO THIS WEBSITE. IF YOU DO NOT AGREE WITH ANY OF THESE TERMS OF SERVICE, PLEASE DO NOT USE THIS WEBSITE.
Welcome to Bitcoin of America! Due to the nature of Bitcoin and Cryptocurrency (“Virtual Currency”), the risk of loss in trading, exchanging, holding, and/or transferring Virtual Currency may be significant. The price of Virtual Currency may suddenly change, decrease, increase, and in some instances, lose all value. By using our services, you acknowledge and agree that we are not responsible for the loss in value of your Virtual Currency. We are not responsible for any loss of Virtual Currency resulting from theft, loss, or mishandling, including but not limited to, not maintaining or storing properly any paper wallet or receipt or entering wallet addresses incorrectly into our system. In addition to the Terms of Service listed below, you agree and understand that certain BCOA Services require us to positively verify your identity.
By registering to use a BCOA Account, you agree to comply with and be legally bound by this Agreement. If you do not agree to any of the terms in this Agreement, or any subsequent change, modification, or amendment to this Agreement, you may not use any BCOA Services, and you must cancel your BCOA Account immediately, as set forth below. BCOA reserves the right to change these Terms of Service at any time without notice. Such changes will be effective when posted. By continuing to use this site, and/or any BCOA Services after the revised terms are effective, you agree to be legally bound by this Agreement. BCOA reserves the right to amend, modify, or change this Agreement by posting a revised Agreement on the website at any time, without notice.
1.0 – Eligibility. To be eligible to use Bitcoin of America Services, you must be at least 18 years old, reside in the United States of America, and be willing to verify your identity. You must reside in a state in which BCOA operates. Currently, we do not operate in Hawaii, Maine, New York, New Mexico, Rhode Island, Utah, Vermont, and Washington; please note, this list is subject to change at any time and will be updated accordingly. We may, in our sole discretion, refuse to allow you to create an Account, and we may terminate your account at any time for any reason, or for no reason at all.
1.1 – Terms. BCOA may amend, modify, or change this Agreement at any time by submitting a revised agreement on the BCOA website, and/or by providing you with a copy. The amended agreement shall be effective as of the time it is posted and may apply retroactively. Your continued use of BCOA services after posting an amended agreement signifies your acceptance and approval of any such amended agreement. If you do not agree with any such amendment, your sole remedy is to discontinue your use of BCOA services and terminate your account.
1.2 -- Registration. In order to use BCOA Services, you must first register an account with us. To register, you must either use a Virtual Currency Kiosk (“VCK”), or BCOA’s website by providing us with your name, phone number, e-mail address, and any additional documents required to verify your identity, including, but not limited to, date of birth, tax documents, answers to our questionnaire, social security number, government issued identification documents, and bank account information. By using your Account, you represent and warrant that you will use the Account only for yourself, and not on behalf of any third party. You are solely responsible for all activity that occurs under your Account. You may not create duplicate accounts with multiple e-mail addresses. We reserve the right to terminate your Account with or without notice if you engage in any prohibited activity, or attempt to establish multiple accounts. The information you submit must describe you (i.e., you may not create an Account on another individual’s behalf, and you may not impersonate another person or entity), and you may not sell, share, or otherwise transfer your account information.
1.3 – Consent to Collect Personal Data. By submitting these documents and any other personal information requested, you verify that the information is accurate and true. In addition, you agree to provide BCOA with any updated documents if your information changes. You hereby authorize BCOA to, directly or indirectly, make reasonably necessary inquiries to verify your identity and/or to protect against fraud or misrepresentation.
1.4 – Identity Verification. In order to use your Account, your face, facial structure, facial geometry, and facial expressions will be collected and stored by us for the purpose of verifying your identity. This information will not be shared with any third parties outside of authorized BCOA employees without your consent, unless disclosure is required by applicable law, subpoena, or national security letter. You agree to provide us with any and all information we request for the purpose of verifying your identity, and for the purposes of detecting any money laundering, terrorist financing, fraud, misrepresentation, scam, or any other financial crimes, and you permit us to store records of same. Any access to your Account, and any limitations thereof, may be changed as a result of any information collected about you at any time with or without notice to you. You further authorized and accept your mobile telephone carrier (i.e., Verizon Wireless, Sprint, T-Mobile, AT&T, etc.) to use your mobile phone number, name, network status, billing type, mobile device identifiers (i.e., IMEI, etc.) and any other data, if available, to verify your identity.
1.5 – Tier Verification. In order to use your Account on our website, before initiating a trade, you will be required to apply for Tier Verification. We offer four (4) Tier levels each with varying requirements. All Tiers require (at minimum) the following three documents: (1) Picture of Government Issued Identification (Front and Back); (2) Selfie with your U.S. Government Issued Identification; and (3) Proof of your residency from the past three months (e.g., cable bill, utility bill, water bill, etc…). Additional documentation requirements are designed to verify your source of funds, identity, use of our services, etc… and may be requested again at any point in time at our discretion. Each Tier on our website corresponds to a maximum daily and monthly limit that you may trade on our website.
1.6 – Access. To access BCOA services, you must use either a smartphone or laptop with active access to the internet. You may access BCOA services by using the website, or any one of the BTM’s at our various locations. At any time, with or without notice, due to increased activity on our website, or technical updates, BCOA services may be slower than usual, or become unavailable for any period of time. We do not warrant that BCOA services will be available at all times without interruption. In addition, BCOA is not liable for any losses resulting from or arising out of any delays due to technical difficulties, updates, or increased activity.
1.7 – Creating a Bitcoin of America Account. Your Bitcoin of America Account (the “Account”) represents our relationship with you. You agree and understand that we do not hold funds or Virtual Currency on your behalf, and that the Account does not create, infer, or otherwise acknowledge a fiduciary relationship. We do not act as custodian of your funds at any time and will not hold, transfer, secure, or be otherwise be held responsible for your funds or Virtual Currency at any time. The Account is solely our way of identifying you as a customer.
Rules of Conduct
2.0 – Site Rules. By using our services, you agree, acknowledge, and understand that you may never engage in any of the following prohibited conduct listed below. You must adhere to the following Rules of Conduct when using our services:
2.1 – Comment/Content Rules. If you post something to this site, such as comments, chat, or other content, you must not post anything:
This site may include features that allow users to post content and materials to public posting areas of the site. Responsibility for what is posted in public areas of our website lies with each user. You alone are responsible for the material you post or otherwise make available in public areas of our site. You alone are responsible for assessing the credibility of other user postings. We do not control the material that you or others may post or otherwise make available in such areas, and you understand that we have no obligation to monitor any such material or to edit or delete it. However, we reserve the right do so. We do not publish user posts, and we are not responsible for their accuracy or legality.
2.2 – Prohibited Use. By creating a Bitcoin of America Account, you confirm that you will not use your Account to do any of the following:
Bitcoin of America Wallet
3.0 -- Bitcoin of America Wallet. The Bitcoin of America Wallet Mobile Application (“the Wallet”), provides you with a method of holding, tracking, managing, and/or transferring your Virtual Currency for the purpose of interacting with our VCK’s and website. You agree, acknowledge, and accept that the Wallet is not a requirement for our services in any way, and you may choose to utilize this application at your own risk. You agree, acknowledge, and accept that Bitcoin of America does not provide any custodial services, and that BCOA is not responsible for your cryptocurrency. You may alternatively use any other wallet provider available on the market. You agree, acknowledge, and accept that if you use the Wallet, Bitcoin of America is not holding your Virtual Currency on your behalf, and you understand that Bitcoin of America has no access or control to your wallet. You understand that Bitcoin of America will never have access to the private key necessary to access the Wallet. You understand that only you have access and control to the Wallet and its contents, and Bitcoin of America will never have access or control to your private key or the Wallet. You agree and acknowledge that Bitcoin of America cannot be held liable for the loss of your private keys, Virtual Currency, or any other losses associated with using the Wallet.
3.1 – Trading on Bitcoin of America. When buying, selling, or exchanging Virtual Currency through BCOA, you are buying from, or selling to us directly, and this is solely intended to initiate an exchange of Virtual Currency. You may purchase Virtual Currency by using (1) a BTM; (2) tablet in a store location; or (3) the website. The VCK’s provide for a one-way deposit of Fiat Currency in exchange for Virtual Currency sent to the wallet address provided by you. The VCK’s have a limit of $15,000 per user, per transaction, with an aggregated limit of $15,000 per day. Tablets have a limit of $1,999 per user, per transaction, with an aggregated limit of $15,000 per day. The website and app provide you the option of purchasing Virtual Currency via wire transfer from your bank to ours with a minimum order of $2,500.00. Any purchased Virtual Currency will be deposited into the wallet address that you provide. You hereby authorize and agree that BCOA cannot be held liable for any wallet addresses provided incorrectly or inaccurately. Wire transfers must be received within 24 hours of initiating your trade or may be subject to cancellation. Virtual currency will be credited the same day if funds are received before 2:00 P.M. EST, whereas, wire transfers received after 2:00 P.M. EST may not be credited until the next business day. Keep in mind all wire transfers are subject to banking delays and Bitcoin of America cannot not guarantee your trade will be completed the same day.
3.2 – Locked and Floating Rates. When buying, selling, or exchanging Virtual Currency through BCOA for the first time through the website, all users will be placed on a floating rate. Floating rates signify that your transaction and rate of Virtual Currency purchase will reflect the time that your wire is posted to our bank account and coins are sent to the wallet address you provide. After a user’s first trade, the user will be placed on a locked rate. Locked rates signify that your transaction and the rate of Virtual Currency will reflect the time that your trade is initiated. Deleted or cancelled trades will result in your next trades being placed on a floating rate. The user must then complete five (5) consecutive trades to be placed back on the locked rate feature. BCOA reserves the right, in its sole discretion, to place a user on floating or locked rates based on the user’s activity on our website.
3.3 – Inactive Trades. When initiating a trade, you have forty-eight (48) hours to send a wire to us. If we do not receive your wire within the required timeframe, or if we do not receive a response from you explaining any delays, your trade will be deleted, and you will be placed back on a floating rate. Despite the fact that your trade may be deleted, you still have an obligation created by your agreement with BCOA to complete the trade you initiated on the terms applicable to your trade. Any customer that does not follow the established process of first initiating a trade then funding a trade via wire transfer within 48 hours may incur a twenty percent (20%). Should a pattern of noncompliance with the established process persist, the account may be reviewed for closure after three offenses. Any repeat customer’s new trade is automatically purchased by our system, and the volatility in the cryptocurrency market may cause significant disruption to the company if a trade is not completed, and thus a processing fee must be charged.
3.4 – Scam Victims. Bitcoin of America takes all legal and compliance matters very seriously, and we make every attempt to prevent our users from being scammed. If you have initiated a trade, and sent a wire, and then realized you are a victim of a scam, you need to provide a written explanation of all the information related to the scam. Once a written explanation is provided, we may but are not obligated to fully refund your wire to you, minus up to a twenty-five percent (25%) processing fee.
3.5 – Fees. By using BCOA services you agree to pay all applicable fees associated with website trades, and BTM transactions. We make a profit from each trade completed by a user. Our fees for the website are reflected in the current price of the cryptocurrency we offer and may be subject to change at any time with or without notice to you. A full list of our fees for BTM’s can be found on our BTM Transaction Fees Disclosure Guide. Online trades under $5,000 incur an additional $50 fee imposed by BCOA. You are solely responsible for all fees your bank may charge and are encouraged to contact your bank prior to initiating a wire transfer to determine and understand what fees will be charged by your bank. In the event that any wire or trade is canceled, deleted, or refunded by your bank, you will be responsible for all banking fees.
3.6 -- Irreversible Transactions. All transactions on the website, BTM’s and tablets are irreversible and non-refundable. When you initiate a trade, you authorize and consent to all applicable fees, and further acknowledge the irreversible nature of cryptocurrency transactions. We reserve the right, in our sole discretion, to provide you with a refund depending on the circumstances of your transaction. Any user initiating and deleting trades to receive favorable rates may be placed on floating rates, and we reserve the right to bind you to any transaction you have initiated.
3.7 – Inaccurate and Unauthorized Transactions. All transactions initiated using your credentials will be assumed to be authorized by you. If you did not authorize a transaction, or if you initiated your transaction inaccurately, you may contact us at email@example.com as soon as feasible. Please be sure review any initiated trades regularly to check for accuracy. We are not responsible for any inaccurate or unauthorized transactions.
3.8 – Refunds and Cancellations. We do not provide refunds for any transaction you have initiated. Once a transaction is initiated, you are legally bound to send us a wire. If you decide to cancel any trades after your first successful trade, you must complete your wire. If you do not complete your wire, we may deduct a twenty-five percent (25%) processing fee off the total amount of your trade. You agree that any transaction initiated by you and cancelled for any reason will bind you to your transaction, and our processing fee. Any user who does not pay the processing fee will be prosecuted to the fullest extent provided by law. Bitcoin of America does not provide refunds for any completed trades, since the nature of cryptocurrency transactions are irreversible.
3.9 – Paypal & Gift Card. We may use a third-party processor to process coin buy orders of $1,999.99 or less. You must provide documentation to evidence your ability to trade pursuant to the policies and requirements of our Compliance Department.
3.10 – Taxes. It is your sole responsibility to determine what, if any, taxes may be due as a result of your access to or use of our Service. It is entirely your responsibility to report and remit the appropriate tax to the proper taxing authority. We are not responsible for determining whether any tax is due or for collecting, reporting or remitting any tax arising from your access to or use of the Service.
3.11 – Paper Wallet. You accept any and all liability for printing a paper wallet. You accept, acknowledge, and understand that we do not have access to paper wallets, and that we are unable to alter your paper wallet after it has been issued to you. You agree and acknowledge to hold us harmless, and you accept all liability that results from maintaining or storing your paper wallet or private key, or sharing your paper wallet and private key with any and all third-parties.
General Terms and Conditions
4.1 – In General. After successfully verifying your identity, you may use any Digital Currency Wallet which allows you to send, receive, or otherwise transmit digital currency from our wallet to yours. BCOA does not provide any wallet services, and we cannot be held liable for any technical issues arising from a third-party wallet service. We cannot be held liable for any wallet addresses incorrectly provided to us.
4.2 – Limited License. Bitcoin of America grants you a limited, nonexclusive, nontransferable license, subject to these Terms of Service, to access our site, its content, materials, and information available in connection solely for informational and transactional purposes. Bitcoin of America reserves all rights in our website and BTM’s content and materials, and you accept that this limited license does not permit you to sell, license, publish, or otherwise exploit any of our material, information, or content.
If you submit or post any materials or content to this site, you grant us and our affiliates a royalty free, perpetual, irrevocable, transferrable, assignable, sub-licensable, worldwide license to use such materials and content, including alterations thereof, for our business purposes, in any form, in any media, and via any technology we choose, whether it exists now or is created in the future. You represent that any materials and content posted or otherwise submitted by you to the site is original to you and that you have the right to grant us these rights. To avoid any disputes between us relating to ideas that you have submitted to us, you agree that, if you send us your ideas, you are giving us the right to use them, and you waive and release us from claims that we have used your ideas without your permission.
4.4 – Copyright and Legal Notices. If you are a copyright owner who believes in good faith that your copyrighted material has been reproduced, posted or distributed on this site in a manner that constitutes copyright infringement, please inform our designated copyright agent by sending an e-mail to firstname.lastname@example.org. All Subpoenas and legal inquiries should be directed to email@example.com. Please include the following in your written submission: (1) a detailed description of the copyrighted work allegedly infringed upon; (2) a description of the location of the allegedly infringing material on the site; (3) your contact information, including your address, telephone number, and, if available, email address; (4) a statement by you indicating you have a good-faith belief that the allegedly infringing use is not authorized by the copyright owner, its agent, or the law; (5) a statement by you, made under penalty of perjury, affirming that the information in your notice is accurate and that you are authorized to act on the copyright owner's behalf; and (6) an electronic or physical signature of the copyright owner or someone authorized on the owner's behalf to assert infringement of copyright and to submit the statement.
4.5 – Electronic Communications. The communications between you and us via this site use electronic means, whether you visit this site or send us an email, or whether we post notices on this site or communicate with you via email, chat, or SMS. You consent to receive communications from us in an electronic form, and you agree that all terms and conditions, agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications would satisfy if it were in writing. The foregoing does not affect your non-waivable rights.
4.6 – Changes to This Site. We may, at any time and without notice, modify, suspend or discontinue (temporarily or permanently) all or part of this website or the Content; charge, modify or waive fees required to use this website; or offer special opportunities to some or all users of this site, subject to applicable law. You agree that we will not be liable to you or to any third party for any such modification, suspension or discontinuance. Any description of how this website (or the services offered via this site) works should not be considered a representation or obligation with respect to how the site will always work.
Our goal is to resolve Disputes fairly and quickly. (A "Dispute" means any dispute, claim, or controversy between you and us regarding any aspect of your relationship with us.) However, if we cannot resolve a Dispute with you, then, except as described elsewhere below, each of us agrees to submit the Dispute to the American Arbitration Association for resolution under its Commercial Arbitration Rules or, by separate mutual agreement, to another arbitration institution.
You may bring claims only on your own behalf, and not on behalf of any official or other person, or any class of people. Only claims for monetary damages may be submitted to arbitration; claims for injunctive orders or similar relief must be brought in a court. You may not combine a claim subject to arbitration under these terms and conditions with a claim that is not eligible for arbitration under these terms and conditions. The arbitrator will decide whether a dispute can be arbitrated.
The arbitrator will issue an award decision in writing but will not provide an explanation for the award unless you or we request one. Any arbitration award over $75,000 may be appealed to a three-person panel appointed by the same arbitration institution that rendered the original award. Any such appeal must be filed within 30 days and the appeal will be decided, based on that institution's appeal rules, within 120 days of filing.
You may opt out of this arbitration provision. If you do so, neither you nor we can require the other to participate in an arbitration proceeding. To opt out, you must notify us in writing within 30 days of the date that you first became subject to this arbitration provision. You must use one of these addresses to opt out:
Attn: Arbitration Opt-out
You must include your name, address, the URL of this arbitration provision, and a clear statement that you wish to opt out of this arbitration provision in these terms and conditions.
4.10 – Disclaimer of Warranties. THIS SITE AND ITS CONTENT AND SERVICES ARE PROVIDED FOR ENTERTAINMENT AND PROMOTIONAL PURPOSES. WE PROVIDE THIS SITE ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT WARRANTY OF ANY KIND WHETHER EXPRESS OR IMPLIED (INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR ANY PARTICULAR PURPOSE AND NON-INFRINGEMENT). THIS MEANS THAT WE MAKE NO PROMISES THAT: THE SITE WILL BE AVAILABLE AT ANY PARTICULAR TIME, THE SITE WILL MEET ANY PARTICULAR REQUIREMENTS OR PROVIDE ANY PARTICULAR RESULTS, THE INFORMATION ON THE SITE WILL BE ACCURATE OR UP-TO-DATE, THE SITE OR THE INFORMATION TRANSMITTED TO OR FROM IT OR STORED ON IT WILL BE SECURE FROM UNAUTHORIZED ACCESS, INFORMATION AND MATERIALS THAT YOU STORE IN YOUR ACCOUNT OR ON THIS SITE WILL REMAIN RETREIVABLE AND UNCORRUPTED (UNLESS WE PROMISE THIS IN A SEPARATE AGREEMENT WITH YOU), OR THE SITE WILL BE UNITERRUPTED OR ERROR-FREE OR WILL BE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS, OR THAT DEFECTS WILL BE CORRECTED. WE LIKEWISE MAKE NO WARRANTIES OR REPRESENTATIONS REGARDING ANY PRODUCTS OR SERVICES ORDERED OR PROVIDED VIA THIS SITE. ANY PRODUCTS AND SERVICES ORDERED OR PROVIDED VIA THIS SITE ARE PROVIDED "AS IS", EXCEPT TO THE EXTENT, IF AT ALL, OTHERWISE SET FORTH IN A SEPARATE AGREEMENT ENTERED INTO BETWEEN YOU AND US OR BETWEEN YOU AND A THIRD PARTY. IF YOU PURCHASE A PRODUCT OR SERVICE FROM A THIRD PARTY AFTER FOLLOWING AN AD OR LINK ON OUR SITE, THE TERMS OF SALE FOR YOUR PURCHASE ARE BETWEEN YOU AND THE THIRD PARTY FROM WHOM YOU MADE THE PURCHASE. WE ARE NOT RESPONSIBLE FOR SUCH THIRD-PARTY PRODUCTS OR SERVICES OR FOR DISPUTES BETWEEN YOU AND THEIR SELLERS. YOU AGREE THAT USE OF THIS SITE IS AT YOUR OWN RISK. ALTHOUGH WE TRY TO ENSURE THAT THE INFORMATION POSTED ON THIS SITE IS ACCURATE AND UP-TO-DATE, WE RESERVE THE RIGHT TO CHANGE OR MAKE CORRECTIONS TO ANY OF THE INFORMATION (INCLUDING PRICING) AT ANY TIME. WE CANNOT, AND DO NOT, GUARANTEE THE CORRECTNESS, TIMELINESS, PRECISION, THOROUGHNESS OR COMPLETENESS OF ANY OF THE INFORMATION AVAILABLE ON THIS SITE, NOR WILL WE BE LIABLE FOR ANY INACCURACY OR OMISSION CONCERNING ANY OF THE INFORMATION PROVIDED ON THIS SITE. NO ADVICE, RESULTS OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM US OR THROUGH THE SITE SHALL CREATE ANY WARRANTY NOT EXPRESSLY MADE HEREIN. WE HEREBY DISCLAIM, AND YOU HEREBY WAIVE, ANY AND ALL WARRANTIES AND REPRESENTATIONS MADE IN PRODUCT OR SERVICES LITERATURE, FREQUENTLY ASKED QUESTIONS DOCUMENTS, SUPPORT DOCUMENTATION, BY OUR CUSTOMER SERVICE AND SUPPORT AGENTS, AND OTHERWISE ON THE SITE OR IN CORRESPONDENCE WITH US OR OUR AGENTS.
WE ARE NOT RESPONSIBLE FOR ANY CONTENT OR MATERIALS POSTED TO OUR SITE BY USERS, NOR FOR DISPUTES BETWEEN USERS, OR BETWEEN USERS AND THIRD PARTIES. THESE DISCLAIMERS APPLY TO ANYONE AND ITS AFFILIATED AND RELATED COMPANIES AS WELL AS THIRD PARTIES INVOLVED IN THE CREATION, PRODUCTION OR DISTRIBUTION OF THE SITE, AND ANY OF THEIR EMPLOYEES AND AGENTS.
5.1 – “VIP” Program. Any customer may apply for our VIP Program to receive 6% flat rates for all cryptocurrency purchases from our Virtual Currency Kiosks. Due to market volatility, 0.5% is added to VIP trades in an effort to offset rapid fluctuations in digital currency values.
Complaints, Inquiries, and Feedback
6.1 – Complaints. We use a comprehensive and systematic strategy to ensure that your rights are protected and we follow all related legislation and regulatory requirements for the states in which we operate. BOA’s policy forbids all deceptive or unconscionable trade practices in the purchase or sale, or in the offering for sale of any virtual currency and/or services it provides. Customers are encouraged to make any suggestions or lodge complaints with BOA at the following email address: firstname.lastname@example.org.